IntelliComp Training Closure
IntelliComp as a company has always tried to stay ahead of the curve in being both innovative in the technology we use and conscious of the security risks and challenges that are ever changing in todays IT landscape.
We will be performing the training in multiple shifts on Wednesday, October 28th (10/28) and Thursday, December 3rd (12/3) so that we can continue to service the needs of the customers. Due to the limited staffing there will be a change in procedure for these days. Please note this will not affect our Service Level Agreements.
- Tickets emailed in will be addressed the following day. As always if you have a critical or time sensitive request please make sure to call it in (see below).
- Phone calls will be directed straight to voicemail, where tickets will be created and handled within 24 hours. If you are experiencing an urgent issue or have a time sensitive request please specify that on the voicemail message.
- For any emergency or time sensitive request, when the message specifies it as such, the issue will be worked on the same day as per our normal Service Level Agreement.
Please note that depending on technician availability, normal tickets may be addressed as well as per the standard classification (based on age of the ticket and priority)
If you have any questions regarding the training and schedule, as always feel free to reach out for more information.
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If you are ready to optimize your IT infrastructure, protect your business, and maintain high workplace productivity, we’re waiting for your call or email! Please do not hesitate to contact us if you have any questions.
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1700 Reistertown Road, Suite #203
Baltimore, MD 21208
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